Welcome to the Specsavers Career Portal. This page provides guidance on getting support, using the platform, and managing your account. You can find available resources and any activities you have already started on your dashboard. To open a resource, simply click on its title.

Help and Support

If you are based in the UK, ROI, or NE region, please contact: talentandcareers@specsavers.com

If you are based in the ANZ region, please contact: anz.learning@specsavers.com

To find additional resources, please visit the Specsavers internal Talent & Careers site. For ANZ users, please visit The Development Hub. For NE please go to Greenpoint (GP) or SpecLearn.

For the best experience, please ensure:

    • Your browser is up to date
    • Pop-ups are enabled

Frequently Asked Questions (FAQs)

How can I reset my password?

To reset your password, please contact your IT department. Access to this site is provided via your Specsavers account, and The Career Innovation Company does not have access to your password information.

How do I delete my account?

Important: Deleting your account permanently removes all your data, submissions, and course participation. If you return to the platform later, any data you previously entered will not be recoverable.

    1. Visit your profile page.
    2. Submit an account deletion request.

Your request will be submitted to the Privacy Officer. You may cancel the request within 7 days if you change your mind.

How can I find out what personal data is stored about me?

For all data access requests:

    1. Visit your profile page.
    2. Select the option to request an export of your personal data.

You can also view the full Privacy Policy and Terms & Conditions via the site footer.

Can my organisation access my personal data?

No. Your individual data is secure. Your organisation can only access aggregated and anonymised data, such as:

    • Registration numbers
    • Tool access statistics
    • Average scores
    • Grouped participant data (e.g. age, gender, country, job role)

Groups of fewer than 10 participants are automatically excluded to prevent individual identification. Your organisation can only access your individual data if you explicitly provide consent.

How do I update my profile?
    1. Click the profile circle in the top-right corner.
    2. Select the user profile icon.
    3. Click Edit Profile.

You can update details such as a profile photo, work and leisure interests, and a short biography.

Can I control who can see my email address?

Yes. By default, your email address is only visible to course guides and administrators. You can update your profile settings to allow other users to see your email address if you choose.

How do I update my city, country, and time zone?

Click your profile icon, then select Edit Profile to update your city, country, and time zone.

What do I do if I can’t see a video?

If video links are blocked due to your location or your organisation’s firewall, please use the video transcript found in Session Resources where available.