Getting Support

The Career Innovation Company has a dedicated team on hand to support participants throughout their learning journey. Please consult our Frequently Asked Questions page before writing to the team where possible.

Hours of Operation:  9:00-17:00 GMT, Monday to Friday. 

How to get in touch: When contacting the Support Team, please write to SupportTeam@CareerInnovation.com using your email address registered to your Career Innovation Portal Account

Frequently asked questions

How can I reset my password?

Click the circle in the top right corner, then select Preferences.

In the User account section you will be able to change your password.

How do I delete my account?

Please note: Deleting your data will prevent you from continuing to participate on a course or complete resources, so if you subsequently return to the platform any data you entered or submissions you may have made will have been permanently deleted.  

If you still wish to delete your account, please visit your profile page on this site to request account deletion. Your request will be submitted to the privacy officer. If you did not intend to delete all your data and activity you can cancel the request within 7 days. 

How can I find out what personal data is stored?

For all data access requests, please visit your profile page on this site where you will find an option to request an export of all your personal data.  You can also view the full site privacy policy and terms and conditions.

Can my organization access my data that I enter on this site?

No – your individual data is secure and your organization can only see aggregated results (e.g. registration numbers, tool access, average scores, and participant data grouped by age, gender, country or job role). All our reports to your organization are anonymized, and groups of <10 people are automatically removed to avoid individual identification. The only way your organization can see your individual data is if you specifically agree to grant them access. 

How do I update my Profile?

Click the circle in the top right corner, then select the user profile symbol: 

This displays all your details, and clicking ‘edit profile’ allows you to add further detail, such as a photograph, work and leisure interests, and a short bio.  

Can I control who can see my email address in my profile?

By default your email address is only visible to the course guides and administrators, but you can click on your profile to change settings to allow others to see your email address.